__________________________________________ Dear customers: Does it seem like customer service representatives don’t care about your personal circumstances or sob story? It’s because they don’t. Do we want to help solve your problem? Yes! Do we want any and all information relevant to helping solve your problem? Absolutely. But stop there, please! Why are we so heartless, […]
The Customer Service Nightmare
Warning: language. I was at work the other day when I got a call from one of our sales agents. I work in a local office that oversees the region where I live for a business that is multinational, and our customer service line is a typical call center based in the US. I didn’t […]
Enneagram 5 and Scarcity
(This post contains affiliate links, which means that if you choose to make a purchase through one of the provided links, idionity.com will get a small portion of this sale. This does not cost you anything extra and helps to support site costs. For more information, view my disclosure page.) Enneagram type 5s are well-known […]
Authenticity in a Ratings Culture
I just watched the episode “Nosedive” from Black Mirror, and…this is our life. I’ll sum it up if you haven’t heard of it: everyone lives in a world where your credit rating, so to speak, depends on the social capital that you gain through each interaction you have throughout the day. Every social interaction is […]
Functions of an INTJ
I know we’ve talked a bit about cognitive functions, especially in regards to the INTJ. But I want to share an old post I wrote for my now defunct blog The INTJ Way because I had fun examining my personal relationship to each of the cognitive functions. Keep in mind that this applies to me […]
How Childhood Shapes Personality
Childhood. The start of all of our problems, right? How does childhood influence the type of person we become as an adult, and what effect does it have on our overall personality? Quite a lot, in fact. Psychologists have many theories on how our childhood dynamics shape us as adults, such as nature versus nurture […]