Women are from Venus, men are from Mars. Boys and girls are fundamentally different; it’s just in their biological makeup! Right? That’s an assumption I have found that many people are a little too comfortable making. When you walk between the genders (or through them, or past them), you see a different world. One in […]
Enneagram Type 5 and Incompetence
What does it mean to be incompetent? We all know how it feels. It feels like shame. It feels like embarrassment. It feels like worthlessness. So how do Enneagram type 5s compensate for this? In one of two ways: they either build up a body of knowledge so formidable that no one can stand a […]
Why Customer Service Reps Don’t Care
__________________________________________ Dear customers: Does it seem like customer service representatives don’t care about your personal circumstances or sob story? It’s because they don’t. Do we want to help solve your problem? Yes! Do we want any and all information relevant to helping solve your problem? Absolutely. But stop there, please! Why are we so heartless, […]
The Customer Service Nightmare
Warning: language. I was at work the other day when I got a call from one of our sales agents. I work in a local office that oversees the region where I live for a business that is multinational, and our customer service line is a typical call center based in the US. I didn’t […]
Enneagram 5 and Scarcity
(This post contains affiliate links, which means that if you choose to make a purchase through one of the provided links, idionity.com will get a small portion of this sale. This does not cost you anything extra and helps to support site costs. For more information, view my disclosure page.) Enneagram type 5s are well-known […]
Authenticity in a Ratings Culture
I just watched the episode “Nosedive” from Black Mirror, and…this is our life. I’ll sum it up if you haven’t heard of it: everyone lives in a world where your credit rating, so to speak, depends on the social capital that you gain through each interaction you have throughout the day. Every social interaction is […]